Return & Refund Policy
At VearTeards, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging, tags, and accessories
- Show no signs of damage, wear, or modification
- Be accompanied by proof of purchase (order confirmation or receipt)
To request a return, please contact us at:
Please do not send any items back without contacting us first. Once your request is approved, we will provide return instructions and the appropriate return address.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- The wrong item
- Missing parts
please contact us within 7 days of delivery at vearteards88@gmail.com with your order number and clear photos of the issue.
We'll work quickly to provide a replacement, exchange, or refund whenever appropriate.
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Gift cards
- Personalized or custom-made products
- Products damaged through misuse or improper handling
- Items returned without original packaging
If you're unsure whether your item qualifies for a return, please contact our support team before sending it back.
Exchanges
If you'd like to exchange an item, the quickest solution is to request a return for the original item (if eligible) and place a new order for the desired product.
European Union Customers
For orders delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.
Returned items must be:
- Unused
- In original packaging
- Complete with tags and accessories
- Accompanied by proof of purchase
Refunds
After receiving your returned item, our team will inspect it and notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method.
- Most refunds are processed within 5–10 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If you have not received your refund within 15 business days after approval, please contact us at:
Return Shipping
Unless the return is due to our error (incorrect, defective, or damaged item), customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages without tracking.
Need Help?
If you have any questions about returns, exchanges, or refunds, we're always happy to help.
VearTeards Customer Support